For Evofinder® owners

Support

Remote support, scheduled visits, training and updates that keep your database compatible — for every system we deliver, for as long as it is in service.

Documentation assistant

Ask the manuals in plain language

An assistant trained on Evofinder® documentation: DAS, SAS and EWS manuals, release notes and maintenance guides. It answers with the exact section to read.

Coming soon

Service

How support works

Remote supportThe service team connects to your system remotely. Included and required during the warranty.
Preventive visitsSpecialists check and calibrate the equipment on site, on a schedule agreed with the lab.
Updates keep your dataNew releases replace old ones. Your database stays compatible.

Commissioning

Installation and setup

Every delivery includes installation of the scanner stations, the server and the workstations, and setup of the lab network.

  • DAS, SAS and EWS installed on site
  • Network and remote access configured
  • Acceptance test on the lab’s own specimens

Training

Examiners and operators

Operators learn acquisition, examiners learn comparison and reporting. Format and length are agreed for each project.

  • Scanner operation and specimen handling
  • Search, comparison and measurements in EWS
  • Refresher sessions after major releases
Service phones and e-mail addresses are listed with each office.Contacts →